We hear it all the time. A business owner hires a friend to put together a cheap WordPress site, and the plugin they used for the event calendar display goes out of date. Now the business’s events don’t show up on their site, and their friend is no longer available to fix it! And that’s just one example. By hiring an agency instead, such updates aren’t tied to a single person, making it easier and cheaper to keep things running like they should.
When you work with a freelancer or a less experienced web agency, you might get a slow response when you have a problem. This is because many are overly reliant on sales to pay their bills. This focus on new clients means that small maintenance requests can go unaddressed for a long time. You don’t want that to happen to your website! At Hatch, our hosting price of $25/month allows us to prioritize customer support. Rather than being overly reliant on new sales, we’re available to help our hosting clients keep content current.
You can’t take a “set it and forget it” approach with websites. They require ongoing maintenance. Unlike other hosting providers, we install security updates for all Drupal websites we build and host. Our managed hosting platform also provides daily backups, site bandwidth usage alerts, and email support for DNS hosting questions and making site changes. We’ll help keep everything running smoothly, and if any request would result in additional billing, we’ll let you know before we get to work.